General

Are these products safe during pregnancy

Not all Supernal Organics products are safe for pregnant women. Please contact us to know such products

Are free samples available so I can try your products before I buy them?

No.

Account

How do I create an Account

Creating a Supernal Organic customer account allows you to store billing and shipping information so that you do not have to enter it every time you place an order. Supernal Organic does not store credit card information for your security. You can also see keep track of all purchases made while logged into your account. To create an account, simply enter your information here

How can I recover/change my password?

If you cannot remember your password or need to change your password, simply click on the “Forgot Password” link on the account log in page. You will need to enter the email address associated with your account and click the submit button. After clicking the submit button, you will be emailed a “reset password” link along with direction as to how to recover or change your password or go to: https://supernal.com.ng/my-account/lost-password/

How do I update my account information?

You can update your account information by logging into your account.

Shipping, Returns & Exchanges, International Orders

What Methods of Payment are accepted?

Currently Supernal Organics accepts direct bank transfers and debit/credit card payments via paystack

Where can I track my order?

Once your order has been made, you will receive a delivery confirmation email. This email will contain your tracking number as well as a link to track your package or simply go to https://supernal.com.ng/my-account/orders/

Can I cancel my order?

Once an order is placed on Supernal.com.ng we begin processing the order immediately, to ensure prompt delivery. We’re unable to cancel or change an order once it’s submitted.

I received damaged products, what is your return policy?

Unfortunately there is no return policy here at supernal.com.ng visit Terms and Conditions for more information

I returned my order, where is my refund?

Unfortunately there is no refund policy here at supernal.com.ng visit Terms and Conditions for more information

I am an international customer. Where can I purchase your products?

Supernal Organics delivers to nearby countries example: Cameroon, Togo, etc. For orders outside Africa/West Africa please Contact us

Gift Cards/ Promos

Gift Cards/Promos

Currently Supernal Organics is not offering gift cards, promos, etc.

Why Organic?

What are the Benefits of the Ingredients used in Supernal Organic Products?

Supernal Organic uses  organic ingredients/ juices etc. Botanical organic juices/ingredients are rich in potent antioxidants, essential vitamins, vital phytonutrients and powerful hydroxy acids and also help with the penetration of our other active age defying ingredients.

Antioxidants help prevent the visible signs of aging (by fighting free radical damage), thus bringing back the skin’s natural radiance. Higher antioxidant benefits have been found in organic fruit juice, the key ingredient in Supernal Organics. Supernal Organics combines certified organic botanical juices with age-defying antioxidants, performance-oriented peptides, refining hydroxy acids, essential vitamins and nutrients, rich organic shea, jojoba and olive oils to achieve healthy looking, radiant skin.

Supernal Organics products are pH balanced and formulated for even the most sensitive skin.

Are your products Gluten-Free?

Supernal Organic skincare products are formulated without gluten.

Are Organic Beauty Products and Organic Food Better?

Science has proven that your skin can absorb up to 64% of what you place on it. Organic beauty products and foods are spared the application of toxic and persistent insecticides, herbicides, fungicides and fertilizers. Many Environmental Protection Agency (EPA) approved pesticides were registered long before extensive research linked these chemicals to cancer and other diseases. In the long run, organic farming techniques provide a safer, more sustainable environment for everyone. 

Why do organic beauty and food products sometimes cost more?

Prices for organic beauty products and foods reflect many of the same costs as conventional items in terms of growing, harvesting, transportation and storage. Organically produced foods must meet stricter regulations governing all of these steps, so the process is often more labor- and management-intensive, and farming tends to be on a smaller scale.

What proof do you have that your products actually work?

Visit our social media pages.

Ingredients

The amazing results are from a combination of our antioxidant packed organic juice base, potent vitamins and organic fruit acids. Each Supernal Organic Product has powerful ingredients specifically surrounding the specific needs for that collection.

Why use skincare products made with organic ingredients?

Because your skin can absorb up to 64% of what you place on it, why not use the most healthful products on the market? People use organic beauty products for the same reason they buy organic food because they care about their health, their family’s health and the environment.

Beauty products and foods that are made with organic ingredients are spared the application of toxic and persistent insecticides, herbicides, fungicides and fertilizers.