Read below statements carefully. By using or submitting an order (and any subsequent orders) on this web site you are agreeing to the terms that appear below.
You agree to purchase services and goods from Supernal Organic subject to these Terms and Conditions which will apply to all transactions using supernal.com.ng.
You must be 18 years or over and to participate in the Supernal Organic online order service.
Your email address is essential in order for us to be able to supply you with important information such as Order Confirmations, and changes to the service. By registering with supernal.com.ng, you accept that your email address may be used to supply you with such information.
By purchasing goods through supernal.com.ng you agree both to our Terms and Conditions and to receiving email marketing communications from Supernal Organic.
You can opt-out of email marketing communications from Supernal Organic at any time.
1 PURCHASE CONTRACT
1.1 This web site is operated by Supernal Xchange Ltd (“we”, “us” or “our”). By using the supernal.com.ng website you are bound by these terms and conditions. All use and purchases made on this web site are governed by these Terms and Conditions at any time although the Terms and Conditions governing any given use or purchase will be those in effect at the date of your order or specific use. If you use or order goods after we have published any changes you will be bound by those changes. Accordingly, you should check prior to each or use order to ensure that you understand the precise terms and conditions applicable to your site visit or purchase.
1.2 We will confirm acceptance of your order. This will occur either by message on the website immediately after you have confirmed your order, or by us sending an e-mail to the e-mail address you have provided to us. We may do both, in which case the acceptance will occur on whichever arrives sooner of the web message and the e-mail. At this point the purchase contract will be made and we will supply the goods to you in accordance with your order and these Terms and Conditions.
1.3 You must be 18 years old or over in order to participate in our service.
2 PRICE AND DELIVERY CHARGES
2.1a With the exception of goods referred to in clause 2.1(b), the price of the goods will be as quoted on the web site at the time you confirm your order subject only to any inadvertent technical error for which we will not be liable. If you subsequently amend your order to add items, the prices charged will be those applicable to the new item(s) at the time that the amended order is confirmed. Please note that as promotions are offered for a limited period of time subsequent amendments to your order may mean that certain promotions are no longer being offered.
2.1b Items are ordered and sold individually by weight is expressed in grams, for liquid items in millilitres
2.2 Where applicable, prices include Value Added Tax.
2.3 Each order you make may include a charge for delivery. If your delivery is subject to a delivery charge, it will be shown to you as a separate charge on the delivery confirmation page before you confirm your order. Any delivery charge added to your order will be dependant upon, the value of your order, and your delivery address.
3 METHODS OF PAYMENT
3.1 Method of payment through bank transfer and credit/debit card. You can view your payment options from Account > Payment Methods.
4 DELIVERY
4.1 Delivery will be made to the address specified by you during the order process on the website. You have the ability to change this address with each order through the website, and you must do so if you move home so that we can deliver to the correct address. We reserve the right to restrict deliveries in certain areas, and this includes the right to eliminate certain areas from our delivery schedule altogether.
4.2 Products are subject to availability and prevailing market conditions.
4.3 All of our deliveries require a signature on receipt. It is your responsibility to ensure that an appropriate person is available at the delivery address on the delivery day. An appropriate person must sign for all goods on delivery. If no one is at the address when the delivery is attempted the goods will be retained by us. We will leave notification of delivery and you will have the option to rearrange delivery .
4.5 Please note adverse weather conditions or other events outside of our reasonable control may result in the occasional late or cancelled delivery. If that is the case we will endeavour to contact you as soon as we are able to in order to reschedule your delivery time and date.
4.6 We will ordinarily only make deliveries when an appropriate person is able to receive the delivery. In the event that you instruct us to leave a delivery unattended at your address we expressly disclaim all liability which may arise by virtue of the delivery being left unattended for a period of time. This includes but is not limited to theft, tampering, contamination and the result of any change in temperature.
5 PRIVACY
5.1 We respect your privacy. The personal information that you give us is held with care and security. We do not sell, rent or transfer this information to third parties for their marketing purposes unless you agree otherwise. Our full privacy policy.
5.2 At the time of your registration you will set a password. Please keep this secret, as you are entirely responsible if you do not maintain the confidentiality of your password. You are entirely responsible for all orders placed with us or information given to us under your e-mail address in combination with your password. You must immediately notify us of any unauthorised use of your e-mail address and/or password or any breach of security known to you.
6 CUSTOMER COMPLAINTS
6.1 Any Customer complaints should be addressed to Supernal Organics – you will find an e-mail link or address and telephone numbers listed on our website in the “Contact” section.
7 GENERAL
7.1 If any of these Terms and Conditions is held by any court of competent authority to be unlawful, invalid or unenforceable, in whole or in part, this will not affect the validity of the remaining Terms and Conditions which will continue to be valid and enforceable to the fullest extent permitted by law.
7.2 All copyright, trademarks and all other intellectual property rights in all material or content supplied as part of this website shall remain at all times vested in us or our licensors. You are permitted to use the material data and content only for your personal use in placing orders through supernal.com.ng, and you may not otherwise copy, reproduce, transmit, publish, display, distribute, commercially exploit, use or create derivative works of any material data and content on the supernal.com.ng website without Supernal Organic’s prior written permission. Supernal Organic may impose a fee on any proposed use of the material data and content contained on its website, other than for placing orders through the planetorganic.com website.
7.3 All product images used on our web site are actual goods.
7.4 Product information, images, etc. are regularly updated.
NO RETURN, REFUND, EXCHANGE AND PAYMENT ON/AFTER DELIVERY
Supernal.com.ng of Supernal Xchange Ltd.